A full range of support resources are available to PPO users to ensure that they find answers to your questions:
On-line Support Portal
PPO allows all users to log all requests for support (including support calls, bug fixes and enhancement reqests) via the Support icon on PPO‘s home page. To access the on-line support portal, users simply click on the Support icon on their PPO home page (PPO users) or click on the link provided below (non-PPO users).
Logging support calls
The on-line support portal allows users to log new support calls requesting assistance as well as view their previous calls and answers received.
Frequently Asked Questions
The Frequently Asked Questions (FAQ) portal is available from the on-line support portal and incorporates FAQ’s covering subscriptions, functionality, support and technical aspects of PPO. Some FAQ’s contain detailed documentation and templates which will simplify and enhance your usage of PPO.
Enhancement Requests
The on-line support portal allows you to request enhancements to PPO (by logging a support call) and to vote for or comment on items already logged by other users.
Skype
Users of PPO can contact the support centre using Skype during business hours by using the Skype username, pposupport.
Simply click on the username to add the PPO Support Centre Skype user.
CONTACT PPO SUPPORT TEAM
Contact Us
PPO‘s support centre are happy to assist users during business hours (08h00 - 17h00 / GMT +02:00) via: Phone: 0861-PPO-HELP (+27 861 776 4357) E-mail: support@ppo.co.za
Project Portfolio Office (PPO) is a project portfolio management (PPM) web based application to assist organisations to manage projects, programmes and portfolios in any industry. It is offered on the Software as a Service (SaaS) platform and is an enterprise capable solution which brings together all the elements of typical projects, including but not limited to; project communication, progress & task tracking, strategic planning, tactical operational decision-making, document management, cost monitoring & tracking, risk management & mitigation, issue management & workflow, resource capacity management, timesheet management and detailed project reporting. PPO will become your single communication and collaboration portal with key information for your entire organisation to understand the strategic context, project focus, individual project health and progress made on the project portfolios through its easy to use reporting and project dashboard functionality. Try PPO today for a free 90 day evaluation. This online project management software is methodology independent, configurable, easy to use and available on demand.
